Temp Sub/Temp Add Vehicle – Stroll Insurance Services Ltd

Temp sub/TAV - Live chat question set

How can I help you today?
To complete our data protection checks, can you confirm your postcode and date of birth please? IF DPA IS COMPLETED
Thank you {{visitor_name}} that matches the information we have for you.
I can help you with that today. Just before we get started, please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.
I am happy to give a quote for adding a temporary car to your policy, can I confirm the car you will be changing from is car reg XXX XXXX?
Can you confirm the time and date you would like the change quote from?
In order for us to give you a quote today we need the below information:

Car Registration of the temporary car
How much is the car is worth
The date you bought the car
Who is/will be the registered owner and keeper?
Has the vehicle been modified in anyway?
Will the car be kept at the postcode we have on file for you?
Where will the vehicle be parked? (driveway, garage, public road)
Date and time you need the change to start and end:

Thanks for that info. Please review the below car details carefully and let me know if these are all correct

Make, Model, Model type, Year, CC, Fuel, Body Type, Manual/Auto

Do you need to make any other changes today?
If TEMP SUB - Please be aware your own car, (reg), is not insured to drive while this cover is in place.
Please keep this chat open while I get your change of vehicle quote ready, this will take a few minutes.
I have quotation for ready for you: Adjustment: Temporary additional vehicle/Temporary Substitution of Vehicle Cover dates: From DD/MM/YYYY to DD/MM/YYYY Excess Amount: Additional/Return Premium (incl IPT):£XX.XX Stroll Admin Fee:£20.00 Total Charge:£XX.XX

Would you like me to proceed with this change?

I can send you a link by text message to pay this now or this can be added to your monthly direct debit. Which would you prefer?
DD – Thank you, that amount has been added to your monthly payments. Your finance is provided by Close Brothers Premium Finance. As part of the process Close Brothers may use credit scoring, credit reference agencies and automated decision-making systems to assess the affordability of your application. Close Brothers will then write to you with updated information about your loan. It is important to read this and if you have any queries let us know.

I can send you a link by text message to pay this now. Is this the correct mobile number for you (insert phone number)?
Please keep this chat open while I wait for payment confirmation, it may take a few minutes.
Thank you for waiting, your payment has been received!
Unfortunately, that payment wasn’t successful, would you like me call you to make the payment?
You will receive a confirmation email today with your temporary cover note. Please check your documents carefully to ensure the information enclosed is correct. The email address we have on file is (insert email)
Is there anything else I can help you with today?
Thanks for contacting us, have a lovely day!

Macro Change

TEMP SUB/Temp add vehicle

MTA::Info request::Temp sub/TAV

Link to a form with question set to be added

Hi XXXXX,

Thanks for getting in touch. To add a car temporarily to your policy just click on this link and complete the form.

When we receive this, we will run through a quote for you and send it back via email. Just reply to that email or you can open a live chat to discuss with us.

Please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.

We look forward to hearing from you, if you need anything else let us know.

Many thanks

MTA::Info request::Temp sub/TAV no form alt

Hi XXXXX,

Thanks for getting in touch. To add a temporary car to your policy just reply to this email with the below info:

Car registration of the temporary car
What is the current value of this car?
What date did you buy this car?
Name of the registered owner and keeper
List of modifications made on the car
Postcode where the car will be kept
Location where you’ll park the car (driveway, garage, public road)
Date when you need this change to be made from
Time of day that you need this change to be made form

When we receive this, we will run through a quote for you and send it back via email. Just reply to that email or you can talk to us on live chat.

We look forward to hearing from you if you need anything else let us know.

Many thanks

MTA::Quote Reply::Temp Sub/TAV AP

Hi XXXXX,

Good news! Your quote to add a car temporarily to your policy is ready.

There is an additional charge of £XX.XX which includes our £20.00 admin fee. This will cover you from DD/MM/YYYY until DD/MM/YYYY.

What do I do next?

Please reply to this email or talk to us on live chat Car Insurance Quotes NI | Stroll Insurance to advise if you would like to proceed with this change. Please note we cannot process any changes without confirmation from the policyholder or an authorised nominee.

How do I make payment?

Once we receive confirmation to process the change, we can send you a link via text or email to make payment.

If you pay by monthly instalments this amount will be added to your finance agreement. Close Brothers will be in touch to advise of your new direct debit amount.

If we do not hear from you, we will not make any changes to your policy. We cannot backdate cover and so immediate changes will take effect as soon as payment has been received.

We look forward to hearing from you if you need anything else let us know.

Many thanks