Please make sure you are chatting with the policyholder or a nominee.
- How can I help you today?
- To complete our data protection checks, can you confirm your postcode and date of birth please? IF DPA IS COMPLETED
- Thank you {{visitor_name}} that matches the information we have for you.
- I can help you with that today. Just before we get started, please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.
- First, can you confirm the car registration that we have on your policy at the minute?
- Can you give me your new car registration please?
- Just to confirm that I am not changing the car details, only the car registration. The car on cover is (make and model) is that correct?
- Do you need to make any other changes to the policy today?
- There is no extra charge for changing your car registration. You will receive a confirmation email today with a link to your customer portal. Your new insurance documents will be there under “upcoming documents”. Please check your documents carefully to ensure the information enclosed is correct. The email address we have on file is (insert email)
- Is there anything else I can help you with today?
- Thanks for contacting us, have a lovely day!
Macro Email Version:
MTA::Info request::COR
Hi XXXXX,
Thanks for getting in touch. To change the car registration on your policy just reply to this email with the below info:
| Your old car reg | |
| Your new car reg | |
| Date and Time you need the change to happen |
Please note we are not changing the car details on your policy only your car registration. If you need to change your car details let us know.
When we receive this, we will run through a quote for you and send it back via email. Just reply to that email or you can talk to us on live chat.
Please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.
We look forward to hearing from you if you need anything else let us know.
Many thanks
MTA::Quote Reply::COR
Customer account link to be added.
Good news! We have changed the car reg on your policy. You will receive a confirmation email today of this change. Please check your documents carefully to ensure the information enclosed is correct.
You can view your policy docs by logging into your customer account here.
If you need anything else talk to us on live chat or reply to this email.
Many thanks