Change of Vehicle (COV) – Stroll Insurance Services Ltd

Change of Vehicle - Live chat question set

How can I help you today?
To complete our data protection checks, can you confirm your postcode and date of birth please? IF DPA IS COMPLETED
Thank you {{visitor_name}} that matches the information we have for you.
I can help you with that today. Just before we get started, please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.
I am happy to give a quote for changing your car, can I confirm the car you will be changing from is car reg XXX XXXX?
Can you confirm the time and date you would like the change quote from?
In order for us to give you a quote today we need the below information:

Car Reg
How much is the car is worth
The date you bought the car
Who is/will be the registered owner and keeper?
Has the vehicle been modified in anyway?
Will the car be kept at the postcode we have on file for you?
Where will the vehicle be parked? (driveway, garage, public road)
8. Thanks for that info. Please review the below car details carefully and let me know if these are all correct

Make, Model, Model type, Year, CC, Fuel, Body Type, Manual/Auto

9. Do you need to make any other changes today?

10. Please keep this chat open while I get your change of vehicle quote ready, this will take a few minutes.

11. I have quotation for ready for you:
Adjustment: Change of vehicle
Cover dates: From DD/MM/YYYY to DD/MM/YYYY
Excess Amount:
Additional/Return Premium (incl IPT):£XX.XX
Stroll Admin Fee:£20.00
Total Charge:£XX.XX

12. Would you like me to proceed with this change?

13. I can send you a link by text message to pay this now or this can be added to your monthly direct debit. Which would you prefer?

14. DD – Thank you, that amount has been added to your monthly payments. Your finance is provided by Close Brothers Premium Finance. As part of the process Close Brothers may use credit scoring, credit reference agencies and automated decision-making systems to assess the affordability of your application. Close Brothers will then write to you with updated information about your loan. It is important to read this and if you have any queries let us know.

15. I can send you a link by text message to pay this now. Is this the correct mobile number for you (insert phone number)?

16. Please keep this chat open while I wait for payment confirmation, it may take a few minutes.

17. Thank you for waiting, your payment has been received!

18. Unfortunately, that payment wasn’t successful, would you like me call you to make the payment?

19. You will receive a confirmation email today with a link to your customer portal. Your new insurance documents will be there under “upcoming documents”. Please check your documents carefully to ensure the information enclosed is correct. The email address we have on file is (insert email)

20. Is there anything else I can help you with today?

21. Thanks for contacting us, have a lovely day!

Macro COV

MTA::Info request::COV

Link to a form with question set to be added

Hi XXXXX,

Thanks for getting in touch. To change the vehicle on your policy just click on this link and complete the form.

When we receive this, we will run through a quote for you and send it back via email. Just reply to that email or you can open a live chat to discuss with us.

Please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.

Double check you have the correct car registration and car details so we can quote the correct car for you.

We look forward to hearing from you, if you need anything else let us know.

Many thanks

MTA::Info request::COV no form alt

Hi XXXXX,

Thanks for getting in touch. To change the vehicle on your policy just reply to this email with the below info:

Car Registration of the car we have on cover
Car registration of your new car
What is the current value of this car?
What date did you buy this car?
Name of the registered owner and keeper
List of modifications made on the car
Postcode where the car will be kept
Location where you’ll park the car (driveway, garage, public road)
Date when you need this change to be made from
Time of day that you need this change to be made form

When we receive this, we will run through a quote for you and send it back via email. Just reply to that email or you can open a live chat to discuss with us.

Double check you have the correct car registration and car details so we can quote the correct car for you.

We look forward to hearing from you, if you need anything else let us know.

Many thanks

MTA::Quote Reply::COV AP

Hi XXXXX,

Good news! Your quote to change your vehicle is ready. Please check through the car details provided below to make sure everything is correct. If any of these details need changed, please let us know as soon as possible.

Car Registration
Car Make and Model
Year
Engine Size
Fuel, Body Type, Man/Auto
Date and Time you need the change to happen
Policy Excess

There is an additional charge of £XX.XX which includes our £20.00 admin fee. This will cover you from the above date until your policy is due for renewal with us.

What do I do next?

Please reply to this email or talk to us on live chat Car Insurance Quotes NI | Stroll Insurance to advise if you would like to proceed with this change. Please note we cannot process any changes without confirmation from the policyholder or an authorised nominee.

How do I make payment?

Once we receive confirmation to process the change, we can send you a link via text or email to make payment.

If you pay by monthly instalments this amount will be added to your finance agreement. Close Brothers will be in touch to advise of your new direct debit amount.

If we do not hear from you, we will not make any changes to your policy. We cannot backdate cover and so immediate changes will take effect as soon as payment has been received.

We look forward to hearing from you if you need anything else let us know.

Many thanks

MTA::Quote Reply::COV RP

Hi XXXXX,

Car Registration
Car Make and Model
Year
Engine Size
Fuel, Body Type, Man/Auto
Date and Time you need the change to happen
Policy Excess

There is a refund of £XX.XX which includes our £20.00 admin fee. This will cover you from the above date until your policy is due for renewal with us.

What do I do next?

How do I receive my refund?

Once we receive confirmation to process the change, we will process your refund.

If you paid for your policy in full, the refund will be credited to the same card you used to pay with. If you paid by finance, your refund will be credited to your monthly instalments.

We cannot backdate cover and so immediate changes will take effect as soon as confirmation has been received.

We look forward to hearing from you if you need anything else let us know.

Many thanks

MTA::Quote Reply::COV NIL AP/RP

Hi XXXXX,

Car Registration
Car Make and Model
Year
Engine Size
Fuel, Body Type, Man/Auto
Date and Time you need the change to happen
Policy Excess

There is no change in your premium for making this change. This will cover you from the above date until your policy is due for renewal with us.

What do I do next?

We cannot backdate cover and so immediate changes will take effect as soon as confirmation has been received.

We look forward to hearing from you if you need anything else let us know.

Many thanks

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