Change of Address – Stroll Insurance Services Ltd

Change of Address

How can I help you today?
To complete our data protection checks, can you confirm your postcode and date of birth please? IF DPA IS COMPLETED
Thank you {{visitor_name}} that matches the information we have for you.
Can you confirm the address that we have on your policy at the minute?
Can you give me your new address in full please?
Can you let me know where your car will be parked at this address? i.e. driveway, garage, on the road
Do you need to make any other changes to the policy today?
There is an additional premium of £XX.XX for making this change to your policy which includes our £20.00 admin fee. Would you like to proceed with this?
DD - I can send you a link by text message to pay this now or this can be added to your monthly direct debit. Which would you prefer?
DD – Thank you, that amount has been added to your monthly payments. Your finance is provided by Close Brothers Premium Finance. As part of the process Close Brothers may use credit scoring, credit reference agencies and automated decision-making systems to assess the affordability of your application. Close Brothers will then write to you with updated information about your loan. It is important to read this and if you have any queries let us know.  
I can send you a link by text message to pay this now. Is this the correct mobile number for you (insert phone number)?
Please keep this chat open while I wait for payment confirmation, it may take a few minutes.
Thank you for waiting, your payment has been received!
Unfortunately, that payment wasn’t successful, would you like me call you to make the payment?
You will receive a confirmation email today with a link to your customer portal. Your new insurance documents will be there under “upcoming documents”. Please check your documents carefully to ensure the information enclosed is correct. The email address we have on file is (insert email)
Is there anything else I can help you with today?
Thanks for contacting us, have a lovely day!

Change of Address

MTA::Info request::COA

Hi XXXXX,

Thanks for getting in touch. To change the address on your policy just reply to this email with the below info:

Your car registration
Your old address
Your new address
Where you’ll park your car at your new address (driveway, public road):
Date and Time you need the change to happen

When we receive this, we will run through a quote for you and send it back via email. Just reply to that email or you can talk to us on live chat.

Please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.

We look forward to hearing from you if you need anything else let us know.

Many thanks

MTA::Quote Reply::COA AP

Hi XXXXX,

Good news! Your quote to change your address ready.

There is an additional charge of £XX.XX which includes our £20.00 admin fee. This will cover you from the above date until your policy is due for renewal with us.

What do I do next?

Please reply to this email or talk to us on live chat Car Insurance Quotes NI | Stroll Insurance to advise if you would like to proceed with this change. Please note we cannot process any changes without confirmation from the policyholder or an authorised nominee.

How do I make payment?

Once we receive confirmation to process the change, we can send you a link via text or email to make payment.

If you pay by monthly instalments this amount will be added to your finance agreement. Close Brothers will be in touch to advise of your new direct debit amount.

If we do not hear from you, we will not make any changes to your policy. We cannot backdate cover and so immediate changes will take effect as soon as payment has been received.

We look forward to hearing from you if you need anything else let us know.

Many thanks

MTA::Quote Reply::COA RP

Hi XXXXX,

Good news! Your quote to change your address ready.

There is an additional charge of £XX.XX which includes our £20.00 admin fee. This will cover you from the above date until your policy is due for renewal with us.

What do I do next?

How do I receive my refund?

Once we receive confirmation to process the change, we will process your refund.

If you paid for your policy in full, the refund will be credited to the same card you used to pay with. If you paid by finance, your refund will be credited to your monthly instalments.

We cannot backdate cover and so immediate changes will take effect as soon as confirmation has been received.

We look forward to hearing from you if you need anything else let us know.

Many thanks

MTA::Quote Reply::COA Nil AP/RP

Hi XXXXX,

Good news! Your quote to change your address ready.

There is no change in your premium for making this change. This will cover you from the above date until your policy is due for renewal with us.

What do I do next?

We cannot backdate cover and so immediate changes will take effect as soon as confirmation has been received.

We look forward to hearing from you if you need anything else let us know.

Many thanks