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Change of Name

  • Updated

Change of name-

 

  1. How can I help you today?
  2. To complete our data protection checks, can you confirm your postcode and date of birth please? IF DPA IS COMPLETED
  3. Thank you {{visitor_name}} that matches the information we have for you.
  4. I can help you with that today. Just before we get started, please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.
  5. First can you tell me how your name appears on the policy at the minute?
  6. I want to make you aware that the name on your policy needs to match the name on your driving licence. Can you tell me what you would like your name updated to?
  7. (IF Licence has not changed.) That’s ok we only need to update your policy after your driving licence has been changed. You can contact us again when this has been completed.
  8. Do you need to make any other changes to the policy today?
  9. There is no extra charge for changing your name. You will receive a confirmation email today with a link to your customer portal. Your new insurance documents will be there under “upcoming documents”. Please check your documents carefully to ensure the information enclosed is correct. The email address we have on file is (insert email)
  10. Is there anything else I can help you with today?
  11. Thanks for contacting us, have a lovely day!

 

MTA::Info request::Change of name

Hi XXXXX,

Thanks for getting in touch. To change the name on your policy just reply to this email with the below info:

Your car registration  
How your name appears on your driving licence  
Date and Time you need the change to happen  

 

When we receive this, we will run through a quote for you and send it back via email. Just reply to that email or you can talk to us on live chat. 

Please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.

We look forward to hearing from you if you need anything else let us know.

Many thanks

MTA::Quote Reply::Change of Name

Customer account link to be added. 

Good news! We have updated how your name appears on your policy. You will receive a confirmation email today of this change. Please check your documents carefully to ensure the information enclosed is correct.

You can view your policy docs by logging into your customer account here.

If you need anything else talk to us on live chat or reply to this email.

Many thanks,

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