Cancellation::Cancellation::Last Chance SMS
Hi {{ticket.requester.first_name}}. Please contact us urgently regarding the cancellation of your car insurance on 08000 11 31 21
Cancellation::Broker Enforced::Cancellation Issued SMS
Hi {{ticket.requester.first_name}}, we've sent you a letter today to let you know that your policy will be cancelled in 7 days. Contact us urgently on 08000113121
Cancellation::Client Request Cancellation Reply
Hi {{ticket.requester.first_name}},
We’ve received your request to cancel insurance with us and we’re sad to see you go.
Before we begin to process your cancellation, we just need to confirm the below:
- Your car registration number
- The date and time you wish to cancel from
- We also need confirmation that you have not been involved in any accidents or incidents that could arise to a claim during the time you have been insured with Stroll.
Please note we can’t process the cancellation request until the above is answered.
Many Thanks,
Cancellation::Customer Requested::Refund Due
Hi {{ticket.requester.first_name}},
Following your recent request, we can confirm that your insurance policy for (ENTRE REG) has been cancelled. This means you no longer have insurance with us from DD/MM/YYYY.
A refund of £XX.XX has been processed to you. Please allow 7 - 10 working days for this to show in your account.
It’s important to remember it’s an offence under the Road Traffic Order for Northern Ireland to drive or maintain a vehicle on a public road without the relevant insurance.
If you need anything else, just drop us a message on live chat, email us or give us a call on 08000 11 31 21
Many Thanks,
Cancellation::Insurer Enforced::Cancellation Issued
Hi {{ticket.requester.first_name}},
Important – Please read!
We are getting in touch to let you know that a letter has been issued to you today. Your insurer, (insurer name) has instructed us to cancel your policy for the reason below.
Reason for cancellation:
Insurer:
Policy Number:
Car Registration:
Date of Cancellation:
This means that you have 7 days to find insurance elsewhere and you will no longer have insurance cover with us from DD/MM/YYY. When your policy cancellation has been processed, we will be in touch with further information.
Remember, it is an offence under the Road Traffic Order for Northern Ireland to drive or maintain a vehicle on the public highway without the relevant insurance.
If you need anything else, just drop us a message on live chat, email us or give us a call on 08000 11 31 21.
Many Thanks,
Cancellation::Customer Requested::Nil Balance
Hi {{ticket.requester.first_name}},
Following your recent request, we can confirm that your insurance policy for (ENTRE REG) has been cancelled.
This means you no longer have insurance with us from DD/MM/YYYY. It’s important to remember it’s an offence under the Road Traffic Order for Northern Ireland to drive or maintain a vehicle on a public road without the relevant insurance.
If you need anything else, just drop us a message on live chat, email us or give us a call on 08000 11 31 21.
Many Thanks,
Cancellation::Broker Enforced::Default
Hi {{ticket.requester.first_name}},
This is an important update – please read
Thanks for choosing Stroll for your car insurance.
We’re getting in touch, as it looks like your most recent monthly instalment has not been debited successfully, and Close Brothers Premium Finance have sent you communications with the details of the payment due.
We need to let you know that if the balance of £XX.XX is not paid by DD/MM/YYYY, your insurance policy for registration, XXX XXXX, will be cancelled on DD/MM/YYYY unless the remaining balance for the insurance policy is paid in full.
What to do next?
We want to help you get sorted as soon as possible, so please get in touch with the Stroll team at a time that suits you. You can call us on 08000 11 31 21, email or message us on live chat.
It’s important to note that if the balance owed on your account is not cleared, we may have to proceed with small claims proceedings to claim this back.
Don’t forget, it’s an offence under the Road Traffic Order for Northern Ireland to drive or maintain a vehicle on a public road without the relevant insurance.
Many thanks,
Cancellation::Insurer Enforced::Cancellation Processed::Refund Due
Hi {{ticket.requester.first_name}},
Following our recent communications to you, we can confirm your insurance policy for (enter REG) has now been cancelled. This means you no longer have insurance with us from DD/MM/YYYY.
A refund of £XX.XX has been processed to you. Please allow 7 - 10 working days for this to show in your account.
It’s important to remember it’s an offence under the Road Traffic Order for Northern Ireland to drive or maintain a vehicle on a public road without the relevant insurance.
If you need anything else, just drop us a message on live chat, email us or give us a call on 08000 11 31 21.
Many Thanks,
Cancellation::Issue Policy Cancelled Email client Request
Hi {{ticket.requester.first_name}},
We have processed your request and can confirm that your policy cancellation is effective from the following date:
* Date of Cancellation: {{ticket.ticket_field_5790337727505}}
* Policy Number: {{ticket.ticket_field_5790275196561}}
* Car Registration: {{ticket.ticket_field_5790298607377}}
This means that no cover will be in place from that date and any corresponding policy documents will no longer be valid.
Remember, it is an offence under the Road Traffic Order for Northern Ireland to drive or maintain a vehicle on the public highway without the relevant insurance.
Don’t be a stranger. Keep this email handy and you can reply in the future if you need anything further from us, or if you need to get in touch for a new quote.
Many Thanks,