Accounts::Cue Check::Late Disclosure AP - Pay in Full
Hi {{ticket.requester.first_name}},
We have been advised by your insurer, Highway, that you had a previous claim on a policy, however we don’t have a record of it. The details Highway shared are:
Claim - Cause of loss:
Status:
NCD Status:
Loss Date:
Insurer:
Claim Number:
Claim Description:
Payment:
Reg:
This claim needs to be added to your current policy which also adds an additional premium of £0.00. This can be paid to us by card in the next 7 days.
If any of the above information doesn’t look correct, please get in touch with us to let us know. You can send us a message on live chat, email us or give us a call on 08000 11 31 21.
Many thanks,
Accounts::Cue Check::Late Disclosure AP - on DD
Hi {{ticket.requester.first_name}},
We have been advised by your insurer, Highway, that you had a previous claim on a policy however we don’t have a record of it. The details Highway shared are:
Claim - Cause of loss:
Status:
NCD Status:
Loss Date:
Insurer:
Claim Number:
Claim Description:
Payment:
Reg:
This claim needs to be added to your current policy which also adds an additional premium of £0.00. This can be added to your monthly direct debit payments, or you can pay this to us by card in the next 7 days.
If any of the above information doesn’t look correct, please get in touch with us to let us know. You can send us a message on live chat, email us or give us a call on 08000 11 31 21.
Many thanks,
Accounts::Cue Check::Late Disclosure -No AP
Hi {{ticket.requester.first_name}},
We have been advised by your insurer, Highway, that you had a previous claim on a policy however we don’t have a record of it. The details Highway shared are:
Claim - Cause of loss:
Status:
NCD Status:
Loss Date:
Insurer:
Claim Number:
Claim Description:
Payment:
Reg:
Thankfully this hasn’t increased your annual premium. If any of the above information doesn’t look correct, please get in touch with us to let us know.
You can send us a message on live chat, email us or give us a call on 08000 11 31 21.
Many thanks,
Accounts::Balance chaser 14 days
Hi {{ticket.requester.first_name}},
Following our recent correspondence, we need to remind you that there is an outstanding balance of £XX.XX.
This must be paid within the next 7 days by calling us on 08000 11 31 21.
Many thanks,
Accounts::Balance chaser 7 days
Hi {{ticket.requester.first_name}},
We recently wrote to you regarding an outstanding balance of £XX.XX but have yet to receive payment.
Please call us on 08000 11 31 21 within the next 7 days to arrange payment.
Many thanks,
Accounts::DD date has been changed for one month
Hi {{ticket.requester.first_name}},
Thanks for getting in touch with us. We have changed your direct debit to (DD/MM/YYYY) for the month of (MONTH) only. Your remaining direct debits will continue to come out of your account on (DATE) of every month.
If you need anything else, just drop us a message on live chat, email us or give us a call on 08000 11 31 21.
Many thanks,
Accounts::Default - DD will be debited on DATE so you don’t need to do anything else
Hi {{ticket.requester.first_name}},
Thanks for getting in touch, Close Brothers Premium Finance will automatically take your direct debit on DD/MM/YYYY so you don’t need to do anything else.
If there are any issues with your payment, we will be in touch.
Many thanks,
Accounts::Direct Debit Default::Representation Date
Hi {{ticket.requester.first_name}},
We have tried to contact you regarding your finance agreement as your direct debit payment has defaulted this month. Your finance company Close Brothers Premium Finance will be attempting to take the arrears payment of £(amount) again on (date).
If you have any questions, please don't hesitate to contact us on 08000 11 31 21.
Many thanks,
Accounts::Refund back on DD after MTA
Hi {{ticket.requester.first_name}},
Following a recent change to your policy a refund of £XX.XX has been processed. We have adjusted your finance agreement and you will receive a new payment schedule by email from Close Brother Premium Finance.
If you need anything else, just drop us a message on live chat, email us or give us a call on 08000 11 31 21.
Many thanks,
Accounts::Refund Receipt
Stroll Internal Refund Receipt:
Reason for refund:
Original inception date:
Cancellation date (if applicable):
MTA date (if applicable):
Original card (last 4 digits):
Original cardholder name:
Refund card (last 4 digits):
Refund cardholder name:
Authorised by:
Processed by:
Refund transaction receipt: