Transferred New Business Cases
If a customer is insured with Stroll and their policy is cancelled and reset up mid term, with the new policy set up with a finance payment, then a 20% deposit must be debited from the customer at the point of the policy being purchased.
Any credit available following the processing of the previous policy cancellation can be used towards the 20% deposit on the basis that any previous debt has been cleared.
Agreement Cancelled due to Default
If a finance agreement has been cancelled by Close Brothers due to a technical or a lack of funds default, the agreement cannot be reinstated.
If a customer wishes to remain on cover with Stroll insurance, they must pay any outstanding balance for the remainder of the policy term in full within 7 days of the finance agreement cancellation date.