Why would an intro bonus be removed?
- If the insurer does not receive PNDE in the required time frame, then the discount they applied must be removed to stay on cover. The PNDE needs amended to 0, this will always result in an additional premium for any insurer.
- Some insurers may not quote for a policy on a 0 PNDE/bonus so these cases will need to be cancelled or quoted with another insurer who does quote.
- The break in cover is longer than advised and so the intro bonus must be removed.
- The customer may have had a fault claim in the last year that wasn’t disclosed whilst a named driver so the intro bonus must be removed to stay on cover.
Chat Responses
Why are you reducing my driving experience discount?
The insurer needs proof of your driving experience to match the details provided at inception of this insurance policy. As you have not supplied the correct proof to match the details, your driving experience discount needs to be reduced to stay on cover and for the insurance to be valid.
The driving experience you sent through does not match the details provided at inception. We need to reduce your no claims bonus for the cover to stay in place.
Why are you cancelling my policy?
The insurer needs proof of your driving experience as they have applied discount to your price based on this. As you have not supplied the proof of your driving within the required timeframe, your no claims bonus needs to be reduced to 0. Unfortunately, this insurance company does not quote for this and therefore your policy is required to be cancelled.
The insurer only allows discount for introductory bonus that has been active within the last 30 days. As the documentation you sent through is longer than this at the time of inception, the discount is no longer valid and the insurer does not quote for this risk on 0 years.