No claims bonus – Car Registration Number Discrepancy
Proof of no claims bonus received but car registration number does not match Stroll
The details of the car on risk should match the details of the car on the proof no claims bonus (unless the customer has just purchased the car and doesn’t insure any other car in their name / the policy is based on an intro bonus).
What should we check if the car registration number is different?
- Date that the car was purchased on the insurance risk. If the car was purchased before this policy was taken out, then the vehicle registration should be the same.
- This may be a change of registration so check the details of the car, if it is the same car then the no claims bonus is valid.
- This may be a second car if the vehicle details on the no claims bonus do not match, even if this is a new car the proof of no claims could still be currently in use with another insurer. If this is actually a second car policy and it has proceeded online as an earned bonus, the policy would require checks to see if it can stay on cover
- the discount allowed
- if the insurer allows intro bonus
- bonus protection
- the least experienced driver on this policy.
- This customer may not have held car insurance in their name for a period of time and they now have a new car and are using their previous no claims bonus on this policy. As long as they use their earned bonus within two years after the previous policy lapsed, this is acceptable.
Chat Responses - Car Registration Number Discrepancy on No Claims Bonus
Why are you querying the car registration number on my no claims bonus?
The insurer needs more information on the no claims bonus as the registration on your no claims bonus does not match the vehicle on cover which was purchased before the policy incepted.