Why would a no claims bonus be removed?
- If the insurer does not receive proof of the no claims bonus in the required time frame, then the discount they applied must be removed to stay on cover. The no claims bonus needs amended to 0, this will always result in an additional premium for any insurer.
- A customer may have selected/advised they have a bonus of e.g. two years but because of a fault claim, their previous insurer stepped back their bonus and they may now be back to 0 years. Customer may not have been aware this would happen when proceeding with our cover.
- Some insurers may not quote for a policy with no bonus so these cases will need to be cancelled or quoted with another insurer who does quote for 0 no claims bonus.
Chat Responses - Removing a car policy bonus
Why are you reducing my no claims discount?
The insurer needs proof of your no claims bonus as they have applied discount to your price based on this. As you have not supplied the proof, your no claims bonus needs to be reduced to stay on cover and for the insurance to be valid.
The no claims bonus you sent in states that you have 0 years no claims bonus which is what your cover must match. We need to reduce your no claims bonus for the cover to stay in place.
Why are you cancelling my policy?
The insurer needs proof of your no claims bonus as they have applied discount to your price based on this. As you have not supplied the proof of your no claims bonus within the required timeframe, your no claims bonus needs to be reduced to 0. Unfortunately, this insurance company does not quote for 0 no claims bonus and therefore your policy is required to be cancelled.