MTA admin fee – £15.00 WEF 11/01/2024
From today we are charging £15.00 admin fee on MTAs only, this does not apply to NB, TNB, CANX or RNL.
It is stated on our Terms of Business that we can charge up to £30.00 admin but we have decided to lower this to £15.00 for now.
Please make sure that you advise the customer of the admin fee on your calls. E.g. your change of vehicle costs £50.00 which includes our £15.00 administration fee.
We know that no one likes to pay admin however, we feel it is time to introduce it and we do get charged for every transaction.
MTA charge:
- Change of vehicle
- Change of address
- Change of cover (e.g. adding business use)
- Temporary changes such as Temp Add Driver or Temp add vehicle
- Additional Driver
Do not charge for:
- Change of Registration
- Change of Name (e.g. maiden name to married name)
- Cue check addition of claims
- Adding nondisclosures of penalty points
Scenarios:
If a MTA generates a RP+15.00 admin = less than £10.00 do not charge this to the customer, discount the admin fee. E.g. RP -10.00 + 15.00 admin = £5.00 charge – reduce admin to £10.00 and advise the customer.
***At the minute £0 AP/RP do not have a charge in the field on OGI and Wyley is working to change this. You won’t be able to amend this but we will update when this is fixed.