Chat Response - Break in Cover Document Validation:
You have sent us the incorrect document:
It looks like the document you sent us is incorrect. What we actually need you to send us is the SORN (Statutory Off the Road Notification) document that shows the dates that you declared your vehicle off the road to the DVLA.
The dates on your SORN aren't acceptable:
It looks like the dates that are stated on the SORN document don't align to the dates that were declared during the quote.