“As you have opted to pay part of your policy by direct debit, I will walk through some of the terms of your finance agreement now with you”
Stroll Insurance Services Limited trading are acting as a credit broker and not a lender. We use Close Brothers Limited trading as Close Brothers Premium Finance exclusively to provide finance. We may receive a commission for introducing customers to them.
Are you happy for us to pass your personal data to them so they can set up this up? If you have any questions about the credit agreement you can call them on 0333 321 8566.
What you will pay:
- The total amount you'll pay to finance your insurance is £XX, which includes interest of £XX. Following the payment of your deposit of £XX there will be X monthly instalments of £XX “
Important information:
To assess your application, Close Brothers may use credit scoring, credit reference agencies and automated decision-making systems. They will also carry out Anti-Money Laundering checks. These assessments will be completed after they’ve received your credit application. They’ll write to you if they need any further information. If for any reason your credit assessment isn’t successful, you’ll need to find another way to pay for your insurance policy.
Close Brothers will send you a pack, either by email or by post, which will include information about your credit agreement and let you know if there are any actions you need to take. It’s important you read this information as it will help you decide whether taking finance is right for you.
There are some important things you need to know about this finance agreement
- It’s only suitable for financing your insurance policy
- If you don’t make your payments on time:
- You’ll be charged a default fee of £25; and
- you may be charged late payment interest until the payment is made, meaning the cost of your borrowing may increase.
- If you don’t make payment by the required date: ·
- your agreement may be terminated, and you’ll incur a fee of £15;
- your insurance policy may be cancelled; and
- court action may be taken against you for any outstanding monies. You’ll be liable for all sums owing and any charges.
Missing payments may affect your credit rating which may make it more difficult or expensive for you to obtain credit in the future.
Should you change your mind, you can withdraw from the credit agreement, free of charge, within 14 days starting the day after you enter into the agreement. Details of how to request this will be in the information pack you’ll receive from Close Brothers. You’ll then need to find another way to pay for your insurance policy.
Also in the pack will be a link to their website and details about how you can contact them about other matters such as payment support, communication preferences, or any other queries or concerns about their product or service
Do you understand the information we’ve covered today, or is there anything you’d like me to explain further?
Answer any questions the customer has.
And would you like me to repeat the number for Close Brothers for any other finance questions?
If yes, provide the telephone number 0333 321 8566
Would you like to set up your monthly finance payments now?
Can you confirm you hold a UK Bank or Building Society account in your name which allows Direct Debits?
If the answer is no, the customer will need to find another way to pay for the insurance policy.
If the answer is no, and the direct debit is to be in a third party’s name, the broker must establish the relationship and ask for the call to be passed to the account holder (third party) to complete the DD set up. If the account holder is not available, the broker will need to pause the credit agreement set up until the third party has provided authorisation for the direct debit.
Besides yourself, do any other account holders need to authorise the setting up of a Direct Debit?
If the answer is yes, arrange to send paper version of DDI.
Now can I take the Name as it appears on your account, the Sort Code and Account Number?
Take details.
Let me repeat them back to you. The account name is [account name], sort code is [sort code], the account number is [account number], is this correct?
Confirmation of the bank details you’ve provided, along with a schedule that explains the amount and dates of your payments will be included in the information pack. The pack will be sent within 3 working days. It’s important you read this information so you are ready for the payments to be collected.
The Direct Debit will appear as ‘CLOSE BROS LTD T/ACLOSEBROSPREMFI’ on your bank statement.
If there are any changes to the amount, date, or frequency of your Direct Debit, Close Brothers will always give you two working days’ notice
All Direct Debits are protected by a guarantee, would you like me to read that guarantee to you now or are you happy to wait for the copy in your pack?
ONLY TO BE READ IF CUSTOMER ASKS TO HEAR THE DIRECT DEBIT GUARANTEE ·
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date, or frequency of your Direct Debit, Close Brothers will notify you two working days in advance of your account is being debited or as otherwise agreed. If you request Close Brothers to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by Close Brothers or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when Close Brothers asks you to
You can cancel a Direct Debit at any time by contacting your bank or building society. Written confirmation may be required. Please also notify us.
Your Direct Debit instruction is now set up. Please look out for an email or letter from Close Brothers with the information I’ve referred to today.
If a deposit is required, take card payment.
If the deposit is being paid by another person, you must obtain the permission of the cardholder before taking any payments. Record the name and address of the cardholder
Stop call recording – for taking card details or bank account details
Pause: ##11 on AAD keypad
Resume: **2 on AAD keypad
Finance Script for adding AP (MTA) to Close Brothers Premium Finance
“As you have opted to pay part of your policy by direct debit, I will walk through some of the terms of your finance agreement now with you”
Stroll Insurance Services Limited trading are acting as a credit broker and not a lender. We use Close Brothers Limited trading as Close Brothers Premium Finance exclusively to provide finance. We may receive a commission for introducing customers to them.
Are you happy for us to pass your personal data to them so they can set up this up? If you have any questions about the credit agreement you can call them on 0333 321 8566.
What you will pay:
- The total amount you'll pay to finance your insurance is £XX, which includes interest of £XX. Following the payment of your deposit of £XX there will be X monthly instalments of £XX “
Important information:
To assess your application, Close Brothers may use credit scoring, credit reference agencies and automated decision-making systems. They will also carry out Anti-Money Laundering checks. These assessments will be completed after they’ve received your credit application. They’ll write to you if they need any further information. If for any reason your credit assessment isn’t successful, you’ll need to find another way to pay for your insurance policy.
Close Brothers will send you a pack, either by email or by post, which will include information about your credit agreement and let you know if there are any actions you need to take. It’s important you read this information as it will help you decide whether taking finance is right for you.
There are some important things you need to know about this finance agreement
- It’s only suitable for financing your insurance policy
- If you don’t make your payments on time:
- You’ll be charged a default fee of £25; and
- you may be charged late payment interest until the payment is made, meaning the cost of your borrowing may increase.
- If you don’t make payment by the required date: ·
- your agreement may be terminated, and you’ll incur a fee of £15;
- your insurance policy may be cancelled; and
- court action may be taken against you for any outstanding monies. You’ll be liable for all sums owing and any charges.
Missing payments may affect your credit rating which may make it more difficult or expensive for you to obtain credit in the future.
Should you change your mind, you can withdraw from the credit agreement, free of charge, within 14 days starting the day after you enter into the agreement. Details of how to request this will be in the information pack you’ll receive from Close Brothers. You’ll then need to find another way to pay for your insurance policy.
Also in the pack will be a link to their website and details about how you can contact them about other matters such as payment support, communication preferences, or any other queries or concerns about their product or service
Do you understand the information we’ve covered today, or is there anything you’d like me to explain further?
Answer any questions the customer has.
And would you like me to repeat the number for Close Brothers for any other finance questions?
If yes, provide the telephone number 0333 321 8566
Would you like to set up your monthly finance payments now?
Can you confirm you hold a UK Bank or Building Society account in your name which allows Direct Debits?
If the answer is no, the customer will need to find another way to pay for the insurance policy.
If the answer is no, and the direct debit is to be in a third party’s name, the broker must establish the relationship and ask for the call to be passed to the account holder (third party) to complete the DD set up. If the account holder is not available, the broker will need to pause the credit agreement set up until the third party has provided authorisation for the direct debit.
Besides yourself, do any other account holders need to authorise the setting up of a Direct Debit?
If the answer is yes, arrange to send paper version of DDI.
Now can I take the Name as it appears on your account, the Sort Code and Account Number?
Take details.
Let me repeat them back to you. The account name is [account name], sort code is [sort code], the account number is [account number], is this correct?
Confirmation of the bank details you’ve provided, along with a schedule that explains the amount and dates of your payments will be included in the information pack. The pack will be sent within 3 working days. It’s important you read this information so you are ready for the payments to be collected.
The Direct Debit will appear as ‘CLOSE BROS LTD T/ACLOSEBROSPREMFI’ on your bank statement.
If there are any changes to the amount, date, or frequency of your Direct Debit, Close Brothers will always give you two working days’ notice
All Direct Debits are protected by a guarantee, would you like me to read that guarantee to you now or are you happy to wait for the copy in your pack?
ONLY TO BE READ IF CUSTOMER ASKS TO HEAR THE DIRECT DEBIT GUARANTEE ·
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date, or frequency of your Direct Debit, Close Brothers will notify you two working days in advance of your account is being debited or as otherwise agreed. If you request Close Brothers to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by Close Brothers or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when Close Brothers asks you to
You can cancel a Direct Debit at any time by contacting your bank or building society. Written confirmation may be required. Please also notify us.
Your Direct Debit instruction is now set up. Please look out for an email or letter from Close Brothers with the information I’ve referred to today.
If a deposit is required, take card payment.
If the deposit is being paid by another person, you must obtain the permission of the cardholder before taking any payments. Record the name and address of the cardholder
Stop call recording – for taking card details or bank account details
Pause: ##11 on AAD keypad
Resume: **2 on AAD keypad
Finance Script for adding AP (MTA) to Close Brothers Premium Finance
CPF affordability script read
Your finance is provided by Close Brothers Premium Finance. As part of the process Close Brothers may use credit scoring, credit reference agencies and automated decision making systems to assess the affordability of your application. Close Brothers will then write to you with updated information about your loan. It is important to read this and if you have any queries let us know.