On Cover/Compliance Statement & Pre-purchase email check:
(Going on Cover – Amend for stroll. Non advised – Agent)
“Before we arrange your policy for you, I have some important information to run through with you. It won’t take long, and if you have any questions just let me know”
“We are an insurance intermediary who act honestly, fairly and professionally in accordance with your best interest. Our services include arranging and managing cover for you, and making mid-term adjustments to your insurance. We select our Motor Insurance products a limited a panel of insurers. We do not offer advice or recommendations on which policy to choose, you will need to make your own choice about how to proceed and decide whether the product is suitable for your needs.”
“We act on your behalf at all times except for the collection and refund of premiums when we act as agent of the Insurer. You have the right to cancel your policy without penalty or reason within the first 14 days from either the start of your policy or the date you receive your documents, whichever is the later. You will only be charged for the services received up to the date of cancellation by us and your insurer. Other information regarding our company, our panel of insurers and our service can be found in our terms of business. Confirmation of your purchase will be sent by email and documents sent to your portal.”
Pre-purchase email check (NB, TNB and Renewal):
"You will receive your insurance documents today. You will receive a confirmation email, and that email includes a link for you to set up your password for your Stroll account. All documents will be available in your Stroll account, and you can also download the mobile app to have everything in the palm of your hand.” (NB ONLY)
“Can you confirm that the email address that you wish to use today is xxxxx?”
“Please check your documents carefully to ensure the information enclosed is correct.”
Document upload Reminder (NB and TNB if applicable):
“Once you have activated your Stroll customer account, please upload a copy of your Proof of no claims bonus within 7 days of your policy cover starting”
Google Review Statement
“We really appreciate feedback from our customers, after this call you will receive a text asking for your thoughts. If you have a sec you can hit the link and leave a google review.”