Chat Responses - Car Registration lookup:
How do I search for my car manually:
To search for your car manually, simply tap on the 'search by make and model' option, and you will be able to select your vehicle from the various drop down lists.
Chat Responses - Stroll Car Quote Flow Address Lookup:
I can't find my address:
We currently insure cars for Northern Ireland postcode areas only. Are you searching for an address that has a Northern Ireland postcode?
I am searching for a Northern Ireland postcode but it can't be found:
The address lookup is powered by one of the industry leading address lookup providers, however, if the property you reside in is a new build there can sometimes be a delay in the database being updated. Is your property a recent new build?
My house isn't a new build and I can't find my address:
If you have time, I can run through a quote with you and manually search for your address on our system. Would you like me to proceed with your quote for you?
Chat Responses - Left Hand Drive Car:
Do you insure LHD cars?
Left hand drive cars are usually an imported vehicle, so many insurers do not accept left hand drive vehicles as a type of car that they would insure. We have a limited number of insurers who will review left hand drive car quotes. I would need to take a few more details from you so that I can refer this. This referral can take up to 48 hours, would you like me to go ahead and start the referral process for you?
LHD Referral information:
Can you please let me know the following information so that I can refer your car quote:
Has the car been registered in the UK?
What was the date of registration?
Where has the car been imported from?
Are there any modifications on the car?
Chat Responses
What is a break in cover letter?
A break in cover letter is a self-certified declaration from the policyholder confirming that whilst the car was uninsured for a period, the car has not been driven or involved in any accidents or incidents that could arise to a claim.
Why has the quote stopped when I am trying to insert my last insurance date?
The insurer requests that we know more about why the car has not been insured for over 14 days. When was the last time this car was insured?
The insurer requests that we know more about why the car has not been insured for over 14 days. Has this vehicle been sorn?
Chat Responses - Number of Seats in Car:
How many seats can my vehicle have:
Your car can have up to 7 seats fitted, as long as they were fitted as standard by the manufacturer. If the seats have been added at a later date, this would be classed as a modification.
I have added seats to my vehicle:
If you have added seats to your vehicle, and these seats were not fitted as standard by the manufacturer, these would be classed as a modification.
To help me check this for you can you confirm when the seats were added?
How many seats you fitted to the vehicle?
How many seats there now are in total?
Who fitted the seats?
Do you have an engineers report for the fitting of the seats?
Chat Responses
What is a break in cover letter?
A break in cover letter is a self-certified declaration from the policyholder confirming that whilst the car was uninsured for a period, the car has not been driven or involved in any accidents or incidents that could arise to a claim.
Why has the quote stopped when I am trying to insert my last insurance date?
The insurer requests that we know more about why the car has not been insured for over 14 days. When was the last time this car was insured?
The insurer requests that we know more about why the car has not been insured for over 14 days. Has this vehicle been sorn?