access to docs
Your policy documents are available in your customer portal. Follow this link to log in https://letsgo.strollinsurance.co.uk/login
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policydocs
customerportal
add driver
To obtain a quote for adding a driver to your policy, it's best to contact our team on 08000 11 31 21. If you prefer a call back, let us know a suitable time to call along with your preferred contact number and one of the team will be in touch.
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addingdriver
breakdown number
The contact numbers for our Roadside Assistance are 0800 434 6303 or from Republic of Ireland 00 353 906 451981
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breakdownnumber
call back arranged
Thanks {{visitor_name}}, your call back has been passed to the team.
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callbackarranged
claim update highway
To get an update on your claim you can call us on 08000 11 31 21 and select option 1 for claims. As you’re currently insured with Highway, you just need to select option 1 once again to connect to their dedicated claims line.
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claimhighway
claim windscreen highway
To make a windscreen claim you can call us on 08000 11 31 21 and select option 1 for claims. As you’re currently insured with Highway, you just need to select option 1 once again to connect to their dedicated claims line.
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windscreenhighway
claim windscreen not highway
To make a windscreen claim you can call us on 08000 11 31 21 and select option 1 for claims. Select option 2 for other insurers and this will connect you to the correct department.
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windscreenclaimnothighway
closing inactive chat
As we haven't heard from you we are closing your live chat for now. If you need anything else you can email hello@strollinsurance.co.uk or start a new chat with us. Have a lovely day!
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noresponse
closingchat
coa
To obtain a quote for changing your address, it's best to contact our team on 08000 11 31 21. If you prefer a call back, let us know a suitable time to call, along with your preferred contact number and one of the team will be in touch.
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coa
midterm
contactnumber
confirming correct policy
Just to confirm I am looking at the correct policy, what is the car registration?
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carreg
cov
To obtain a quote for changing your vehicle, it's best to contact our team on 08000 11 31 21. If you prefer a call back, let us know a suitable time to call, along with your preferred contact number and one of the team will be in touch.
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covquote
cov
customer - issue
Thanks for getting in touch. Can you tell me about the issue you are having?
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help_survey
issue
customer requests call back
Hi {{visitor_name}}, thanks for getting in touch with us. I can certainly arrange a call back for you today. All I need is your preferred contact number and best time to call please
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callback
callbackrequest
customer waiting on ncb
Thanks for keeping us up-to-date. We can make things easier for you by contacting your previous insurer on your behalf. All you need to do is give them a quick call and leave authorisation for Stroll to speak about your policy.
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telephoneconfirmation
ncdrequest
direct debit changes
To make changes to your monthly direct debits, it's best to contact our team on 08000 11 31 21. If you prefer a call back, let us know a suitable time to call along with your preferred contact number and one of the team will be in touch.
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ddchanges
directdebit
dpa
To complete our data protection checks, can you confirm your postcode and date of birth please?
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dpa
dpa - customer failed call us
I am unable to match the information provided to the policy we hold. Please call us on 08000 11 31 21 and speak to a member of our team.
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dpafailed
dpa completed
Thank you {{visitor_name}} that matches the information we have for you.
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dpa
dpapassed
dpa incorrect
I’m sorry that does not match the information we hold on file. Can you confirm your car registration?
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dpa
dpafurtherquestion
dpafailed
driving in roi fully comp hway
This policy includes fully comprehensive cover for driving in the EU, including the Republic of Ireland, for up to 90 days. Full details of the cover can be found in your policy booklet.
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roi
roicover
drivinginroi
duty of disclosure
I can help you with that today. Just before we get started, please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.
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dod
dutyofdisclosure
email doc validation
If you are having trouble uploading your documents to your customer portal, you can email them to us at hello@strollinsurance.co.uk
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emailingdocs
validationdocs
feedback
Thank you for your feedback, we really appreciate it.
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postivefeedback
feedback with issue
Thank you for bringing this to our attention.
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feebackissue
issue
further dpa
Can you confirm your car registration?
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carreg
confirmreg
further help
Is there anything else I can help you with today?
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furtherhelp
goodbye
Thanks for chatting with us. Have we resolved your question(s)?
- Yes
- No
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goodbye_survey
goodbye - google review
Thanks for contacting us. We'd be really grateful if you could leave us a quick review on your experience today: https://bit.ly/strollreviews
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goodbye
googlereview
goodbye - happy to help
You're welcome, I'm glad I could help you today. Is there anything else I can assist you with?
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goodbye
goodbye - resolved
Thanks for contacting us. Have a great day!
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solved
goodbye
google review
We'd be really grateful if you could leave us a quick review on your experience today: https://bit.ly/strollreviews
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googlereview
help
Do you need any help?
- Yes
- No
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help_survey
hi - contact details stroll
Hi {{visitor_name}}, thanks for getting in touch with us. To obtain a quote, simply complete all your details on our website www.strollinsurance.co.uk or call us on 0800 011 3121.
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welcome
website
number
hi - welcome
Hi {{visitor_name}}, how can I help you today?
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welcome
hold
I’m just looking into this for you. Please keep this chat open and I’ll get back to you shortly.
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onhold
hold - insurer referral
Bear with me for a moment. I need to refer this to the insurer; I’ll get back to you as soon as I can
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onhold
referral
hold - reading notes
Let me look through the notes on your file. Please keep this chat open and I’ll get back to you shortly.
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onhold
referral
hold-refer and contact back
Hi, this is something that needs to be referred to the insurer and may take up to 48 hours. We will get in touch with you via email or phone when we’ve more info.
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onhold
closechat
holding message
I'm sorry you're having trouble with this, let me see if I can help.
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onhold
intro - thanks for
Hi {{visitor_name}}, thanks for getting in touch.
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welcome
intro
learner driver under 19 no quote
I'm sorry your insurer, Highway, are unable to cover drivers under the age of 19. If this changes in the future, we will let you know.
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noquote
driversunder19
modifications
To obtain a quote for adding modifications to your vehicle, it's best to contact our team on 08000 11 31 21. If you prefer a call back, let us know a suitable time to call, along with your preferred contact number and one of the team will be in touch.
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mods
modifications
multicar no quote
A Multicar policy is not something we offer at the moment. If this changes in the future, we will let you know.
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noquote
multicar
ncb request
I have requested your proof of No Claim Bonus from your insurer. Bear with us as this can take 7 to 10 days to be processed. If you would like to tell your new insurer to call us on 08000 11 31 21 we can confirm everything they need over the phone.
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pobadmin
ncdrequest
nde request
I have passed your request for proof of Named Driving Experience to the team. Bear with us as this can take 5 days to process.
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ncdrequest
pobadmin
new claim highway
To report a new claim you can call us on 08000 11 31 21 and select option 1 for claims. As you’re currently insured with Highway, you just need to select option 1 once again to connect to their dedicated claims line.
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claimnumber
claim
nominee not auth
I’m sorry, you are not authorised as a nominee on this policy as so we will need to chat to the policyholder.
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notthepolicyholder
noauthoriation
opening hours
Our opening hours are Mon-Fri 9am-5pm, you can contact us by calling 08000 11 31 21 or email us at hello@strollinsurance.co.uk
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contactnumber
openinghours
remove contact details
I have removed your details from our contact list. I have also made a note of your feedback. Is there anything else I can help you with today?
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customerremoval
renewal
You can renew your policy online through your customer account. If you prefer to speak to the team, you can call us on 08000 11 31 21. If you prefer a call back, let us know a suitable time to call, along with your preferred contact number and one of the team will be in touch.
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renewal
returning customer
Welcome back. How can I help you?
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returning_visitor
short term learner drivers
Unfortunately, we do not offer short term Learner Driver policies at the moment.
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learnerdriver
noquote
stroll contact details
To get in touch with us you can call the team on 08000 11 31 21 or email us at hello@strollinsurance.co.uk
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contactus
contactnumber
techincal - ios download docs
Here is some info on downloading documents on iOS, hopefully this helps: Click on the document you want to view; this should show in your "Downloads" folder. Open the Files app. Don't have the blue Files app icon on your Home Screen? Swipe down from the centre of your Home Screen, then search for the Files app. Tap the Browse tab. Tap iCloud Drive. Tap the Downloads folder to see your downloaded files.
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ios
technical
technical - android download docs
Here is some information on downloading documents on an android device, hopefully this helps: Downloading Documents: Click on the document you want to view; this should show in your "Downloads" folder. On Androids, all document files — including PDFs, text files, CSVs, and more — are stored in the Documents folder. Open your Android app drawer by swiping up from the bottom of the screen. This can be accessed by tapping the icon on the home screen. Select My Files (or File Manager).
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android
technical
technical - laptop downloading docs
Here is some info on downloading documents on your laptop/PC, hopefully it helps: Click on the document you want to view; this should show in your "Downloads" folder. You can find your Downloads folder easily using File Explorer in Windows 10 or 11. First, open File Explorer and click "This PC" in the sidebar. Then either click "Downloads" in the sidebar or double click the "Downloads" folder in the main File Explorer window area.
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technical
device
technical - what device?
Can you let me know which device you are using?
- Iphone
- Android
- Laptop
- PC
- Ipad
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device
technical
technical referral
Thanks for bringing this to our attention, I have raised this with our technical team. I will be in touch by email as soon as I have an update for you.
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technical
temp changes
To obtain a quote for making temporary changes to your policy, it's best to contact our team on 08000 11 31 21. If you prefer a call back, let us know a suitable time to call along with your preferred contact number and one of the team will be in touch.
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tempchange
where are my docs?
Your policy docs are stored in your customer account. I have included a help guide video to show you exactly where to find them. https://youtu.be/jOVtOE-KdVU?si=aUrkI0Djyents3Vz
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policydocs