NCB:
NCB – request and must be received within 28 days or we follow our cancellation process.
Previous insurer LV Direct: 03306785111 (may need auth left or the agent can only answer yes or no
Previous insurer LV(broker): 0300 678 5556
Driving Licence – 24/04/24 - no requirement to request driving licence from Paula Scully in LV. Signed off by Brian Allen.
Address Mismatch:
NCB shows different address = contact the customer to confirm we have insured the vehicle at the correct address.
Break in Cover:
Any break in cover for less than 30 days confirm the following with the customer by phone:
Can you confirm that while car reg XXX XXXX has not been insured, the car has not been involved in any accidents or incidents that could give rise to a claim and the vehicle has not been stopped by police?
Any break in cover for more than 30 days we ask the customer for a signed break in cover declaration.
Agreed by Paula Scully and Sandra Inglis Oct 2023