Who are Stroll Insurance?
We’re an online only broker based here in Northern Ireland - you can quote and buy online though our customer service team all are local and always here to help you either by phone, email or live chat.
Where’s your office?
We actually don’t have any branches as we are an online insurance provider – our teams are based in our head office in Belfast and remotely across NI.
I don’t know you etc
We launched in 2022. We’re part of a bigger group - Prestige Holdings Group. You can read a bit more about us on our website/socials and check out our reviews on Google to learn more. We joined CNI and Quotezone in 2023 so you may not have seen us before now.
CNI Outbounds:
- I’m calling from Stroll Insurance. I’m following up on the car insurance quote you did on CompareNI.
- I can double check your details to make sure you’ve got the best price you can get with us.
- Compare NI quotes – Insurance prices change daily so as the quote was done on Compare NI, the prices aren’t guaranteed (its based off a live rate system). However, we’re able stand over the price for 5 days – we just need to do a quick run through of your details.
- The price you’re quoted is our best possible price – we get how frustrating it is to have to haggle for more discount. With us, it’s already built it so we’re fully transparent.
- We want to make sure you’re aware of the all the various things covered in our policies: (NB Highway Only)
- Comprehensive/Third Party Fire and Theft
- Driving Other Cars (NB: check this is included – sometimes excluded with certain occupations)
- Driving in ROI
- Personal accident cover up to £5000 (This covers the PH, PHs husband/wife or civil partner for death, loss of limb or permanent blindness in one or both eyes in an at fault accident)
- Windscreen cover
- Child car seat cover
- Personal belongings cover up to £100
- All documents are available in your customer account to view anytime you need them so you don’t need to worry about losing emails/any paper copies. (paper copy available on request from us on/your customer account)
- Our customer service team are also available by email/live chat and phone if you need us.
- We’re privileged to work with one of the UK’s leading insurers – Allianz (under the name Highway on your policy).
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Price: I appreciate we are a bit more expensive than (ALT) however, we are offering a great level of cover and your policy will be with a local company.
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I need to speak to my partner: Is there any other questions I can answer for you now? If you are happy with those answers do you want to go ahead and arrange cover?
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Uploading Docs: You can upload your documents through our app or email them across to us. We give you 28 days after your policy starts to send us the documents and we can talk you through everything so no need to worry.
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Doesn't want to get NCB: We can get this for you over the phone all you need to do is let your insurer know we will be calling to confirm your NCB.
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Not tech savvy: Don't worry we have tried to make everything as user friendly as possible and if you are still having trouble I can talk you through everything on the phone. That’s what we are here for.
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Excess is too high – I understand it feels like a lot of money to pay out. You only pay your excess in the event of an at fault claim and we offer excess protection which means you can claim this back in full.
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Speaking with a nominee- I can go through the quote details with you and then arrange a callback with the policyholder to go on cover, we will be able to add you as an authorised person once the policy is on cover